Coding Assistant Developer Support Analyst

TITLE: Coding Assistant Developer Support Analyst
LOCATION: Atlanta, Ga. 
ANTICIPATED DURATION: From 09/21/2026 to 09/21/2029
Responsibilities:

• Enable and guide developers in adopting and effectively using AI coding assistants.
• Advocate for and promote coding-assistant tools used at helping developers understand their capabilities and incorporate them into workflows.
• Develop, maintain, and distribute reusable skills files and resources for the developer community.
• Provide technical support and consultation to GitHub Copilot users, including assistance with access, configuration, and troubleshooting.
• Troubleshoot and resolve issues involving authentication, authorization, platform integrations, and unexpected behavior.
• Create and maintain technical content, including guidance, automation, and documentation in various formats.
• Deliver onboarding, workshops, demonstrations, and coaching for development teams.
• Support platform administration, including access management, policies, and feature enablement.
• Promote responsible use of coding assistants, including security, IP considerations, and compliance.
• Evaluate new platform features and conduct pilots, assessing risks and adoption strategies.
• Monitor platform health, user feedback, and support trends to improve services and resources.
• Support planning activities with estimates, risk assessments, and status updates.

Requirements:

• Advanced knowledge of software development technologies, methodologies, and tools.
• Practical experience using GitHub Copilot or comparable AI coding assistants in a professional setting.
• Strong understanding of GitHub repositories, workflows, and developer tooling.
• Ability to troubleshoot applications, IDEs, APIs, networks, and cloud services.
• Capable of designing and maintaining reusable instructions, prompts, and configuration files.
• Knowledge of application design principles, software architectures, and secure coding.
• Ability to evaluate AI-generated code for correctness and security.
• Experience with Agile methodologies, SDLC practices, source control, and CI/CD.
• Strong communication, technical writing, and customer service skills.
• Ability to work independently, prioritize, and learn emerging technologies quickly.

Preferred Experience:

• Experience supporting the Microsoft technology stack, including C#, .NET, and Azure solutions.
• Support or development experience with GitHub administration and AI-assisted development tools.
• Development or troubleshooting of enterprise-grade software solutions.
• Supporting developers across web, cloud, mobile, and data environments.
• Developing reusable technical assets and managing shared repositories.
• Supporting Agile/Scrum teams and leading technical initiatives.

The hourly pay rate range for this position is $65.00 to $84.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For immediate consideration, please forward your resume to Applications@Synergishr.com. If you require assistance or an accommodation in the application or employment process, please contact us at Applications@Synergishr.com. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.

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