Client Experience Marketing Analyst II
Job ID: 36820
Date Added: 04/07/2026
HYBRID SCHEDYLE: 2 DAYS A WEEK IN OFFICE
CAN SIT IN TWO LOCATIONS: ATLANTA, GA OR CARAMEL, INDIANA
POSSIBILITY OF EXTENSION
OVERVIEW
We are looking for a client-obsessed, analytically sharp Client Experience Marketing Analyst II to join our team in a contractor capacity. This role directly supports the Client Experience Marketing Manager and Director across NextGear Capital and Manheim – researching, building, and activating strategies that meaningfully improve the client journey, while championing a client-first culture across the organization. The ideal candidate translates data and client feedback into clear, compelling action. You will support CX project execution, ensure CX standards are applied consistently across all work, and bring a skilled analytical lens to performance reporting and insight development. You are a self-starter who can drive work through to completion while keeping the Manager and Director engaged and informed. You are equally comfortable analyzing client verbatims and call center trends, preparing materials for a facilitated client dialogue session, or developing enablement content that equips internal teams to deliver better client experiences. You bring structure to ambiguous challenges, communicate confidently across stakeholder levels, and are energized by work that directly shapes how clients experience our brands.
KEY RESPONSIBILITIES
Client Experience Strategy & Positioning
• Support and manage CX initiatives for each brand, aligning with strategic goals and client outcomes while maintaining consistent standards across projects for NextGear Capital and Manheim.
• Champion client listening programs – including survey administration, verbatim review, and trend analysis across OSAT and CSAT – surfacing insights that directly inform strategy.
• Analyze client feedback, call center data, and operational metrics to identify pain points, self-service barriers, and education gaps, then extract actionable insights that link CX performance to business results and support ongoing improvement.
• Support journey mapping efforts by documenting client touchpoints, pain points, and moments that matter across key lifecycle stages and process areas.
• Gather, distill and summarize key research and competitive intelligence to keep the CX team informed of insights that may affect strategies and project development. CX Content, Campaign & Project Development and Execution
• Support and develop CX marketing support materials for assigned brand or focus areas, including client communications, self-service education content, process explainers, and internal enablement toolkits.
• Support the CX Manager in planning client feedback sessions and advisory board meetings, including event logistics and project plan, research briefs, discussion guides, and post-session summaries.
• Present content in client forums, leadership reviews, and stakeholder meetings by translating data into clear narratives that align with CX messaging and standards.
Cross-Functional CX Leadership
• Promote a client-first culture by representing client perspectives in internal discussions and cross-functional decisions.
• Work with cross-functional teams – including Brand, Product Marketing, Field Marketing, Sales, and Operations – to ensure consistent execution of CX strategy and messaging across all client touchpoints.
• Track progress against CX improvement initiatives, identifying gaps and surfacing patterns that signal where strategy adjustments are needed – proactively communicating findings to internal stakeholders.
Budget & Project Management
• Support agency partner coordination, including briefing preparation and deliverable tracking as directed by the Manager or Director.
• Support execution of CX projects of varying scope – managing timelines, flagging risks, coordinating deliverables, and keeping the Manager and Director fully aligned.
• Manage multiple concurrent priorities simultaneously, responding to day-to-day operational needs while maintaining progress on longer-horizon strategic workstreams.
• Continuously track budget activity and submit invoices for CX work on time.
• Maintain and manage comprehensive yearly, quarterly, and monthly views of CX projects and timelines aligned to ongoing operating plans.
• Leverage project management platforms to maintain high standards of quality, organization, and execution across all active workstreams. CX Performance & Optimization
• Support the CX Director and Manager in continuously monitoring CX KPIs for all initiatives.
• Identify, develop, and implement improvement recommendations to optimize existing CX programs and processes.
The hourly pay rate for this position is $37.80. Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to mmahon@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at mmahon@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.