Customer Solutions Engineer
Title: Customer Solutions Engineer
Location: Sunnyvale, CA (hybrid, on-site Tuesday – Thursday)
Anticipated Duration: 5 months
We are unable to sponsor at this time (W2 only, no C2C)
Typical Pay: $100.00 to $122.52
Important note about this posting
This is a posting designed to build our talent community for upcoming Data Engineer opportunities. We may not have an active opening at the time you apply. When a role opens that matches your background, location preference, and rate expectations, we’ll reach out to discuss next steps.
What You’ll Do as a Customer Solutions Engineer:
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Guide developers through ucp.dev specs and debug JSON/API errors using internal logs, then help them configure their Merchant Center and validate their integration before launch.
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Document every edge case to build internal and external documentation, processes, and best practices.
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Act as the “Customer Zero” for internal and external onboarding tools to ensure they are ready for scale.
Customer Solutions Engineer Required Experience and Skills:
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API expertise (technical skill).
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Experience with eCommerce API integration, troubleshooting, and debugging.
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Familiarity with AI technology, including LLM agents, MCP, and A2A.
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4-5 years of relevant experience.
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Strong customer focus with a commitment to providing excellent service and support.
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Experience with complex project management, including designing support processes, creating documentation, and developing playbooks.
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Ability to work effectively with cross-functional teams, including Business Development, Product Management, and Engineering.
Compensation & Benefits
The hourly pay rate range for this position is $100.00 to $122.52 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
How this job posting works
If your experience aligns with what we typically see for this role, a recruiter may contact you for an introductory conversation. If there isn’t an immediate match, we may keep your information on file and reach out as relevant opportunities become available.
By applying, you are expressing interest in being considered for future openings that match your skills and preferences.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to applications@synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at applications@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.