Onboarding Specialist
Title: Onboarding Specialist
Location: Minneapolis, MN (Hybrid)
Duration: 05 months (Possible extension)
Job description:
Onboarding Specialist
Join our dynamic team as an Onboarding Specialist and become a vital part of our mission to deliver seamless onboarding experiences! In this role, you will guide new hires from pre-employment through post-hire, ensuring they receive clear, proactive support while maintaining compliance with employment regulations. Your efforts will directly impact our company's reputation by establishing a positive first impression and smooth transition for new employees.
What You'll Do:
- Facilitate end-to-end onboarding, from pre-employment preparations to post-hire activities
- Oversee daily I9 activities, review completion statuses, identify overdue requirements, conduct reverifications, and partner with employees and managers to ensure federal compliance timelines are met
- Manage caseloads through Case Management Systems, respond promptly to inquiries, and meet all Service Level Agreements (SLAs)
- Escalate complex issues involving candidates, employees, managers, HR, vendors, or external authorities when needed
- Maintain in-depth knowledge of company policies, employment eligibility laws, and risk management processes
- Support operational audits, documentation reviews, and compliance activities to uphold standards
- Safeguard sensitive data by adhering to confidentiality protocols
- Use HR platforms such as Workday and ServiceNow to coordinate onboarding workflows, I9 tasks, and case documentation
- Deliver exceptional customer service through clear, accurate, and proactive communication throughout the onboarding journey
Required Skills:
- 1-3 years of experience in HR, onboarding, compliance, or administrative support in a regulated environment
- Working knowledge of Form I9 requirements, including Sections 1 and 2, reverifications, and employment eligibility documentation
- Experience with HR systems like Workday, ServiceNow, or similar platforms
- Strong attention to detail, accuracy, and confidentiality
- Ability to handle multiple cases simultaneously and meet SLAs
- Excellent communication, customer service, and problem-solving skills
- Capable of applying a risk-based approach to decision-making and issue resolution
- Proficiency in Microsoft Office and digital workflow navigation
Nice to Have Skills:
- Experience with I9 auditing, corrections, or E-Verify processes
- Prior background supporting high-volume onboarding or HR operations
- Familiarity with federal employment eligibility laws and documentation standards
- HR certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP (preferred but not mandatory)
Preferred Education and Experience:
- A relevant higher education background or HR-related certifications preferred
- Supporting roles in busy onboarding environments with a focus on compliance and customer service
Other Requirements:
- Ability to work in a fast-paced, detail-oriented team environment
- Comfort navigating HR platforms and digital workflows
- A resilient, proactive mindset geared toward exceptional service delivery
Ready to make a difference in people’s careers and start your next exciting challenge? Apply today and help us create outstanding onboarding experiences that set our new team members up for success!
The hourly pay rate range for this position is $20.00 to $25.91 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k, and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to dsingh@Synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at dsingh@Synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.