Conversational Designer (Front-End Focus)

Synergis  ·  Atlanta preferred / Remote EST or CST  ·  W2 Long-Term Contract

Location

Atlanta, GA preferred

Remote considered in EST or CST

Type

W2 Long-Term Contract

Strong long-term runway

Benefits

Medical, dental, vision

Disability, life insurance, 401k

About the role

We're looking for a Conversational Designer who sits at the intersection of conversation design and front-end development. You'll work alongside an established conversational design team, with your focus centered on the technical build side of conversational experiences — IVR systems, chatbots, and virtual assistants. This is a hands-on, implementation-heavy role for someone who understands how great conversational experiences are designed and built end-to-end.

What you'll do

Design, build, and implement conversational flows for IVR and chatbot platforms

Partner closely with the conversational design team to bring designs to life on the front-end

Translate conversational design intent into functional, user-friendly implementations

Collaborate cross-functionally with product, engineering, and QA to ensure quality and consistency across conversational touchpoints

Test, iterate, and optimize conversational experiences based on user behavior and performance data

Required skills

Hands-on experience designing and building IVR systems and chatbot or virtual assistant experiences

Front-end development skills with the ability to implement conversational flows at a technical level

Solid understanding of conversational design principles — dialogue flows, intent mapping, error handling, and user prompting

Ability to work collaboratively within a team of conversational designers in a fast-paced enterprise environment

Strong communication and cross-functional collaboration skills

Nice to have

Experience with conversational AI platforms (e.g. Google CCAI, Amazon Lex, Nuance, Voiceflow, or similar)

Background in enterprise or regulated industry environments (insurance, financial services, healthcare)

Familiarity with NLP/NLU concepts and how they inform conversational flow design

Experience with voice UX, speech recognition, or text-to-speech systems

Other requirements

Atlanta-based candidates strongly preferred; remote candidates must be in EST or CST time zones

Comfortable working within a larger design team with defined processes and workflows

The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $50.00 to $70.00/hr.  Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
 
Synergis is proud to be an Equal Opportunity Employer.  We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
 
For immediate consideration, please forward your resume to hmartin@synergishr.com
 
If you require assistance or an accommodation in the application or employment process, please contact us at hmartin@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.