Journey Builder III
TITLE: Journey Builder III
LOCATION: Culver, City, CA
ANTICIPATED DURATION: 12+ month contract
Journey Builder III Responsibilities:
- Own the day-to-day operational workflows that enable multi-channel customer notifications
- Support customer journey orchestration across services such as TV+, Music, Arcade, News+, Fitness+, App Store, and One
- Collaborate with strategy, product, engineering, and business partners to develop, launch, and continuously improve acquisition and engagement customer journeys
- Turn complex inputs into flawlessly executed customer journeys that drive awareness and engagement
Journey Builder III Requirements:
- 5–7 years of lifecycle marketing experience building and launching acquisition and engagement initiatives
- Experience with CRM/ESP platforms such as Salesforce Marketing Cloud (ExactTarget), Braze, or Oracle Responsys
- Strong logical reasoning and critical thinking skills
- High attention to detail and excellent organizational ability to deliver quality work on time
- Ability to thrive in ambiguity—proactive, thoughtful, resourceful, with strong judgment and the ability to pivot under pressure
- Calm, effective decision-making when issues arise, including building contingency plans and adapting quickly
- Strong collaboration and teammate mentality, with consideration for partner impact
- Effective communication across channels (e.g., Slack/email and presentations)
- Knowledge of the product/service ecosystem, including familiarity with services and hardware such as Mac OS, iOS, Music, iTunes, App Store, Books, Podcasts, Pay, TV, News, Fitness+, One, etc.
Journey Builder III Preferred Experience:
- SQL experience (preferred)
- Experience with building training resources such as internal playbooks and knowledge portals
- BA/BS preferred, or equivalent work experience
- 5–7 years lifecycle marketing experience (building and launching acquisition/engagement initiatives)
The hourly pay rate range for this position is $67/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to christy.cifreo@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at christy.cifreo@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.