Manager Enterprise Workplace Support
TITLE: Manager Enterprise Workplace Support
LOCATION: Atlanta, GA – hybrid
Direct Hire – Competitive base salary, 25-30% bonus (average payout 150% over 26 years – last 3 years 170-185%), pension, 401K match, PTO, medical/dental/vision/FSA/HSA, etc.!!!
Responsibilities:
- Provide tier 2 technology support and manage the problem management process.
- Develop innovative solutions utilizing tools such as NexThink and Helix to proactively support the business.
- Support front line analysts at the service desk via swarming and live transfers to insulate tier 3 from ticket escalations.
- Resolve incidents and requests in a timely manner and ensure knowledge is up to date.
- Collaborate with subject matter experts to perform root cause analysis and prevent repeat issues.
- Develop self-service support options and proactive incident support.
- Drive the evolution of the Digital Workplace Operations support model through process improvement, automation, AI enablement, workforce upskilling, and innovative practices.
- Manage internal customer relationships to ensure effective support for business partners’ use of technology.
- Continuously evaluate demand and reprioritize work based on business needs.
- Communicate effectively with peer groups and represent the Technology Organization at senior leadership meetings and external forums.
- Attract, develop, retain, and manage a diverse team of technical contributors.
- Manage departmental budget and ensure financial accountability for projects and initiatives.
Requirements:
- B.S. degree in Computer Science, Computer Engineering, Business, or equivalent experience.
- Working knowledge of customer’s business functions and how technology supports those operations.
- Extensive knowledge of end-user technologies and networking, including current industry products such as NexThink and Remedy/Helix.
- Focus on quality and the business partner’s technology experience, with a willingness to challenge the status quo.
- Knowledge of budgeting, fiscal management, and planning for ongoing technology projects and maintenance.
- Proven track record of achieving business results through others.
- Experience leading change and driving cultural improvements in technology use.
- Strong analytical, problem-solving, planning, and project management skills.
- Ability to prioritize multiple tasks and build successful working relationships.
- Demonstrated leadership, team-building, and performance management skills.
- Excellent written and verbal communication skills.
- Self-motivated, proactive, and able to work under stress with minimal supervision.
The compensation range for this position includes a competitive base salary, 25-30% bonus (average payout 150% over 26 years – last 3 years 170-185%), pension, 401K match, PTO, medical/dental/vision/FSA/HSA, etc.!!! (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to DWicks@Synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at DWicks@Synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.