Communications Designer

Location

Atlanta, GA (Onsite 5 Days per Week)

Employment Type

Long-Term W2 Contract

Compensation

Up to $60/hr W2

Duration

Contract through January 2027 with strong potential for extension.

Overview

We are seeking a Communications Designer to join a collaborative product team focused on creating clear, consistent, and customer-centered communication experiences across digital channels.

This role sits at the intersection of Content Design, UX Writing, Communication Strategy, and User Experience Design. You will help shape how customers receive, understand, and act on information through messaging frameworks, communication flows, notifications, guidance, and digital content experiences.

The ideal candidate is passionate about simplifying complex information, creating intuitive communication patterns, and partnering closely with Product, Engineering, and Design teams to deliver cohesive customer experiences.

Responsibilities

• Own end-to-end design execution for communication experiences from concept through delivery.

• Create customer-facing communications that are clear, accessible, and aligned with established content and design standards.

• Design and optimize messaging frameworks, communication flows, notifications, and customer guidance experiences.

• Partner closely with Product Managers, Engineers, Researchers, and Designers throughout the product development lifecycle.

• Develop information architecture and content structures that improve usability and customer understanding.

• Create and maintain communication patterns that align with broader design system standards and principles.

• Contribute to the evolution and maintenance of communication-focused components and content standards within the design system.

• Identify opportunities to improve consistency, clarity, and customer experience across digital touchpoints.

• Conduct content QA, edge-case reviews, and validation to ensure quality and consistency.

• Surface risks, dependencies, and experience considerations throughout the design process.

• Support journey mapping activities to identify communication opportunities across customer experiences.

• Prototype and test communication patterns, messaging approaches, and content experiences.

• Help improve team processes and ways of working while reinforcing established design principles and standards.

Required Qualifications

• 5+ years of experience in Content Design, Communications Design, UX Writing, Content Strategy, Conversation Design, or related disciplines.

• Strong experience designing customer-facing communication experiences for digital products.

• Expertise in content strategy, messaging frameworks, information architecture, and communication design.

• Exceptional written communication skills with strong grammar, editing, and proofreading abilities.

• Demonstrated ability to simplify complex concepts into clear, customer-friendly language.

• Experience creating content for digital products, applications, websites, or customer-facing platforms.

• Strong understanding of accessibility principles and creating readable, usable written experiences.

• Experience collaborating with Product, Engineering, Research, and Design partners.

• Familiarity with design systems and scalable content patterns.

• Experience working in Agile product environments.

Preferred Qualifications

• Experience with Conversation Design, chatbot experiences, AI-assisted experiences, virtual assistants, or voice user interfaces (VUI).

• Experience designing communication flows, decision trees, and conversational experiences.

• Experience supporting AI-powered products or customer-facing conversational interfaces.

• Background in UX Research, Journey Mapping, or Service Design.

• Experience creating notification systems, onboarding experiences, or customer communication frameworks.

• Experience supporting enterprise-scale digital products and complex customer journeys.

Key Skills

Communication Design

• Content Design

• UX Writing

• Content Strategy

• Messaging Frameworks

• Voice & Tone

• Information Architecture

• Content Governance

• Accessibility

• Editorial Standards

• Content QA

User Experience

• Journey Mapping

• Communication Flows

• Decision Paths

• Prototyping

• User-Centered Design

• Customer Experience Design

Collaboration

• Cross-Functional Partnership

• Stakeholder Management

• Product Collaboration

• Engineering Collaboration

• Design Systems

Bonus Skills

• Conversation Design

• Chatbot Design

• AI-Assisted Experiences

• Voice User Interfaces (VUI)

• Conversational AI

• Prompt Design
  
  The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $55.00 to $60.00/hr.  Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
   
  Synergis is proud to be an Equal Opportunity Employer.  We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
   
  Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
   
  For immediate consideration, please forward your resume to mpersons@synergishr.com
   
  If you require assistance or an accommodation in the application or employment process, please contact us at mpersons@synergishr.com.
  
  Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.