IT Customer Care & Billing and Meter Manager

TITLE: IT Customer Care & Billing and Meter Manager
LOCATION: Atlanta, GA (downtown – 4 days onsite per week)
POSITION TYPE: Direct Hire – no sponsorship
IT Customer Care & Billing and Meter Manager Responsibilities:

• Support and implement a comprehensive Customer Experience (CX) technology roadmap in the CC&B and Metering area for the supported business units.
• Drive innovation and leverage technology to create value and transform the business.
• Establish and maintain excellent working relationships and partnerships with leadership throughout our organization and external vendors and suppliers.
• Design technology solutions that are common where possible and custom where it counts.
• Drive and simplicity of design to ensure highly available systems where needed and maintainability of the ecosystem.
• Create an overall technology budget and manage financial performance.
• Hire, develop, reward, and retain a highly qualified and diverse technology leadership team.
• Establish and enforce appropriate technology and business policies, practices, and processes.
• Act as a student of business and technology, anticipating future needs and directional shifts in both the technology and energy industries.
• Create an environment that fosters accountability, innovation, and engagement at all levels.

• A degree in Computer Science or a related field is required. An advanced degree is desirable.
• 10 or more years of experience in IT, with at least 5 years of experience managing multiple, medium-to-large-sized and cross-functional teams.
• Comprehensive knowledge of information technology with an extensive understanding of application development technologies and methodologies.
• Experience establishing and defining a comprehensive integration strategy and roadmap that meets the strategic and operational objectives of the business.
• Broad knowledge of the utility business functions and an understanding of how the Technology Organization adds value to these organizations.
• Building strong leadership teams and high performing organizations.
• Leading and operating in a fast paced, real-time operational environment with changing business dynamics.
• Experience with Waterfall and Agile delivery.
• Broad understanding of System Development Lifecycle (SDLC).
• Solid foundation in information Technology Infrastructure Library (ITIL).
• The ability to lead and manage through change. Recognized as a change agent.
• Knowledgeable about current and future technology trends with the ability to scout and deploy industry-changing technology.
• Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, and with vendors/ suppliers.
• Demonstrated ability to influence key stakeholders and lead through influence.
• Team player with a collaborative approach to drive solutions.
• Proven ability to drive efficiency through effective technology management.
• Ability to operate successfully in a regulated environment with an understanding and appreciation of risk, compliance, corporate policy and procedures, internal controls, and regulatory requirements.
• Demonstrated ability to connect the dots and apply sound business judgment.
• Ability to attract top talent and build high-performing teams.
• Demonstrated ability to lead, motivate and develop employees and future leaders.
• Recognized as an outstanding people manager with the ability to delegate responsibility effectively.
• Excellent oral and written communication skills, including communicating complex technical topics to various audiences.
• Excellent customer service skills that exhibit initiative and follow-through to meet customer commitments.
• Ability to synthesize large amounts of information, determine solutions, and make quality and timely decisions.

The compensation range for this position is dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, pension plan, 401k, tuition reimbursement, and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to christy.cifreo@Synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at christy.cifreo@Synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.