Infrastructure Monitoring Analyst
TITLE: Infrastructure Monitoring Analyst
LOCATION: Atlanta, Ga.
ANTICIPATED DURATION: From 07/27/2026 to 07/27/2029
Responsibilities:
- Monitor and manage distributed computing environment, including mainframe, Windows servers, Unix/Linux servers, web applications, Enterprise Storage, and databases.
- Diagnose and resolve infrastructure issues by utilizing event management tools and support resources.
- Interface and coordinate repair efforts with external vendors and service providers.
- Work with multiple systems groups and the Technology Organization to ensure the integrity of computing and mainframe networks.
- Provide centralized monitoring and first-line problem diagnosis for computing systems and technologies, including batch streams on mainframe and open systems.
- Track and document all issues and resolutions in detail for future reference.
- Monitor backup processes related to disaster recovery for critical applications.
- Provide first-line problem determination and recovery for application abnormalities such as abends.
- Identify opportunities for process improvement in frontline troubleshooting, tools, and documentation.
- Troubleshoot events affecting the health and availability of the computing environment.
Requirements:
- Fundamental knowledge of infrastructure event management tools and support resources.
- Ability to interface and coordinate repair efforts with external vendors and partners.
- Experience working with systems groups and technology teams to maintain environment integrity.
- Knowledge of mainframe, open systems, and distributed file systems.
- Experience with job scheduling and automated support tools such as CA Jobtrac, AutoSys, and Control-M.
- Understanding of various operating systems and databases including z/OS, MVS, CICS, IDMS, DB2, SQL, Oracle, and related technologies.
- Strong troubleshooting skills and attention to detail.
- Professional verbal and written communication skills.
- Ability to organize tasks, manage multiple priorities, and meet schedules.
- Ability to work proactively and take ownership of issues.
- Education in Computer Science, Computer Information Systems, or related field, or 5+ years of experience in a mainframe or computer systems environment preferred.
Preferred Experience:
- Experience in 24x7x365 operations.
- Knowledge of IBM mainframe and related systems (z/OS, MVS, TSO, ISPF, JCL, JES2, MQ Series, OPS/MVS).
- Experience with production application support tools and automated schedulers.
- Demonstrated ability to model behaviors supporting diversity, equity, and inclusion initiatives.
- Strong analytical and troubleshooting skills, with excellent communication and teamwork abilities.
The hourly pay rate range for this position is $30.00 to $35.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to Rcook@Synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at Rcook@Synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital, and creative professionals. Learn more about Synergis at www.synergishr.com.