Desktop Support Technician Level I

TITLE: Desktop Support Technician Level I
LOCATION: Atlanta, GA (onsite)
ANTICIPATED DURATION: From 05/11/2026 to 11/13/2026 

Responsibilities:

• Provide white-glove technical support and customer service, working directly with end users to resolve technical issues quickly and accurately.
• Success in this role will be measured by customer satisfaction, time to close, and completion of group projects. Key qualities for success include integrity, intelligence, attention to detail, enthusiasm, organization, calm under pressure, persistence, and a strong work ethic.
• Support and deploy company desktops and laptops.
• Document resolutions for use by other teams and team members.
• Support ongoing device support projects.
• Maintain application packages for deployment through MECM/SCCM and Intune.
• Participate in building gold images for company desktops and laptops.
• Follow policies and procedures for computer and software deployment and decommissioning.
• Function as a point of contact for incidents and service requests from end users by phone and email.
• Troubleshoot and explain technical issues to users with varying levels of technical knowledge.
• Configure Apple devices using AirWatch or Intune.
• Configure and troubleshoot desktops, laptops, printers, and other peripherals.
• Support and configure software applications including Office 365, Outlook, Edge, Chrome, VPN, CRM tools, email plugins, timekeeping tools, and presentation applications.
• Employ device management tools to support users and requested applications.
• Cross-train and assist team members when needed.
• React to change productively and perform other duties as assigned.
• Be an active member of the Device Support Services team.
• Be flexible to support team or project needs, including occasional nights and weekends.

Requirements:

• Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or a related field preferred.
• 2+ years of prior support center experience in a fast-paced environment directly supporting desktops and laptops.
• Proven ability to meet service goals consistently.
• 1+ year of Windows administration and Active Directory experience.
• Experience supporting MacBook devices and working with macOS environments.
• Experience with Microsoft Intune and Azure.
• Experience with MECM/SCCM for device and application deployment.
• Experience tracking incidents and service requests in an ITSM or ticketing environment.
• Strong troubleshooting skills and ability to communicate technical information clearly to users with varying skill levels.
• Strong attention to detail, organization, and planning skills.
• Ability to remain calm under pressure and adapt in a fast-moving environment.

Preferred Experience:

• Microsoft Certified Professional (MCP) and/or CompTIA certifications.
• Experience configuring Apple devices in AirWatch or Intune.
• Experience supporting end-user applications and peripherals in an enterprise environment.

The hourly pay rate range for this position is $20.00 to $27.95(dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. 

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. 

For immediate consideration, please forward your resume to btolley@Synergishr.com. 

If you require assistance or an accommodation in the application or employment process, please contact us at btolley@Synergishr.com. 

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.