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.NET Development Supervisor – IVR/Contact Center
NET Development Supervisor - IVR/Contact Center Atlanta, GA or Chicago, IL hybrid Direct Hire JOB SUMMARY This position is responsible for the Contact Center, and My Account technology group within the customer technology pillar for applications used by Distribution Operations for our state regulated Local Distribution Companies (LDCs). This includes full software development lifecycle of end-to-end Contact Center, and My Account technology program and project delivery, and Contact Center, and My Account technology production support and maintenance. This leader will drive a seamless Contact Center, and My Account delivery that will deliver technology that increases innovation and efficiency. This leader will ensure the Contact Center, and My Account roadmap and technology portfolio align with the overall Technology Delivery strategy, roadmap and goals including ensuring Contact Center, and My Account Technology is simplified and readily supported. This role is responsible for ensuring operational excellence through continuous metric driven improvement providing highly reliable and high-quality technology solutions and support through appropriate design and highly engaged customer service. This position collaborates across Technology Organization (TO) leadership to ensure effective delivery. This leader is responsible for 10 - 14 IT (Information Technology) professionals, including ten (10) employees plus approximately four (4) contractors across various geographic locations. This position is responsible for managing a $1M - $5M annual technology budget with responsibility for a project portfolio of $1M $5M. The position requires business and technology acumen to drive solutions, support and progress that ensure the continued success of the portfolio. This...
