Contract

  • Business Operations Analyst

    Title: Business Analyst
    Location: Chino, CA 91761 (Onsite)
    Duration: 3-6 months (Possibility to extend)
    Responsibilities:
    Business & Operational Analysis:
    Analyze business operations, workflows, and processes to identify gaps, inefficiencies, risks, and improvement opportunities.
    Develop problem statements, business requirements, and impact assessments to support operational decision-making.
    Support operating organizations with data-driven insights tied to cost, schedule, compliance, and performance outcomes.
    Data Analysis & Reporting:
    Collect, validate, and analyze operational, financial, and performance data from enterprise systems (e.g., SAP, reporting tools, internal dashboards).
    Develop recurring and ad-hoc reports, metrics, and dashboards for leadership, including trend analysis and variance explanations.
    Ensure data accuracy, consistency, and documentation to support audits and management review.
    Process Improvement & Controls:
    Support process improvement initiatives using methodologies (standardization, controls alignment, continuous improvement).
    Assist in documenting current-state and future-state processes, including SOPs, workflows, and control narratives.
    Identify operational and compliance risks and support mitigation tracking and closure.
    Financial & Cost Support:
    Assist with budget tracking, forecasting, accruals, and cost analysis in coordination with Finance.
    Support business cases, cost-benefit analyses, and funding justifications for operational initiatives.
    Monitor spend against plan and investigate variances.
    Cross-Functional Coordination:
    Act as a liaison between operations, finance, IT, supply chain, and other support organizations.
    Coordinate inputs, deliverables, and timelines across stakeholders to support operational initiatives.
    Support change management efforts by preparing materials, tracking adoption, and documenting impacts.
    Governance, Compliance & Audit Support:
    Support internal and external audits by providing documentation, data extracts, and evidence.
    Ensure operational activities align with policies, procedures, and internal control requirements.
    Track corrective actions, findings, and commitments to closure.
    Project & Initiative Support:
    Support operational projects by tracking milestones, risks, and deliverables.
    Prepare executive summaries, briefing materials, and decision support documents.
    Maintain project documentation and status reporting.Required Skills:
    Analytical & Technical Skills:
    Strong analytical skills with the ability to evaluate business operations, resource requirements, processes, cost controls, and performance data.
    Ability to collect, validate, analyze, and synthesize data from multiple sources to support operational and financial decision-making.
    Demonstrated proficiency with standard business analysis tools and software, including spreadsheets, presentations, and enterprise reporting systems.
    Ability to apply appropriate levels of analysis to make timely, sound, and cost-effective business decisions.
    Business & Process Acumen:
    Working knowledge of business operations, internal controls, and process improvement concepts.
    Ability to document current-state and future-state processes, procedures, and workflows to support standardization and optimization.
    Understanding of cost management, budgeting support, forecasting, and variance analysis within an operational environment.
    Communication Skills:
    Strong written and verbal communication skills, with the ability to present complex information clearly and concisely.
    Ability to adjust communication style and level of detail to suit different audiences, including leadership and cross-functional stakeholders.
    Ability to prepare executive-level summaries, reports, and briefing materials that support decision-making.
    Collaboration & Stakeholder Engagement:
    Ability to collaborate effectively across departments and functional teams to support operational initiatives and resolve business issues.
    Demonstrated ability to build and maintain effective working relationships with internal stakeholders.
    Ability to incorporate stakeholder input and align efforts to achieve operational efficiencies and results.
    Accountability & Results Orientation:
    Demonstrated accountability for meeting commitments and delivering quality results.
    Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
    Strong attention to detail and commitment to data accuracy, documentation, and compliance.
    Professional Attributes:
    Demonstrates professionalism, discretion, and sound judgment when handling sensitive or confidential information.
    Willingness to learn, continuously improve technical and business skills, and apply best practices.
    Customer-focused mindset, with a commitment to service excellence for internal and external partners.Desired Skills:
    Business & Operational Analysis
    Analyze business operations, workflows, and processes to identify gaps, inefficiencies, risks, and improvement opportunities.
    Develop problem statements, business requirements, and impact assessments to support operational decision making.
    Support operating organizations with data driven insights tied to cost, schedule, compliance, and performance outcomes.
    Data Analysis & Reporting
    Collect, validate, and analyze operational, financial, and performance data from enterprise systems (e.g., SAP, reporting tools, internal dashboards).
    Develop recurring and ad hoc reports, metrics, and dashboards for leadership, including trend analysis and variance explanations.
    Ensure data accuracy, consistency, and documentation to support audits and management review.Education Requirement: Bachelor of Science, Accounting or Finance
    Minimum Years of Experience: 5 years
    Interview Process: How many interviews: 3
    The hourly pay rate range for this position is $16.00 to $38.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
    Synergis is proud to be an Equal Opportunity Employer.  We…

  • Service Designer

    Service Designer 

    Synergis · Atlanta preferred / Remote (EST or CST strongly preferred) · W2 Long-Term Contract

    Location

    Atlanta, GA preferred – needs to be onsite 5 days a week if local
    Remote candidates must sit in EST or CST (strong preference)

    Type

    W2 Long-Term Contract
    Strong long-term runway

    Benefits

    Medical, dental, vision
    Disability, life insurance, 401k

    Pay Rate: $50–55/hr (W2)

     

     

    About the Role

    We’re looking for a Service Designer to lead the definition and evolution of end-to-end service experiences across both customer-facing and internal operational journeys.

    This is a highly strategic role focused on journey mapping, service blueprinting, and executive-level storytelling — connecting customer needs, business goals, and operational realities into clear, actionable service models.

    You’ll work across product, operations, research, and business teams to identify gaps, align stakeholders, and drive service transformation initiatives at scale.

     

     

    What You’ll Do

    Lead end-to-end journey mapping efforts across complex service ecosystems (customer + internal workflows)
    Develop service blueprints, ecosystem maps, and experience frameworks to visualize relationships across people, processes, and platforms
    Translate research and discovery into clear service strategies, recommendations, and future-state models
    Facilitate workshops, co-creation sessions, and stakeholder alignment exercises to drive clarity and momentum
    Create and deliver compelling executive-level presentations and narratives that influence direction and decision-making
    Partner cross-functionally with product, design, operations, and business leaders to align on service vision and execution
    Identify and define service gaps, pain points, and opportunities across the full lifecycle
    Support both customer experience improvements and internal process optimization

     

     

    What We’re Looking For

    5–8+ years of experience in Service Design, Experience Strategy, or CX Strategy
    Proven experience delivering journey maps, service blueprints, and end-to-end service models
    Strong facilitation skills — comfortable leading workshops, co-creation sessions, and stakeholder alignment discussions
    Demonstrated ability to present to and influence executive stakeholders through storytelling and clear frameworks
    Experience working across cross-functional teams (product, operations, engineering, research, business)
    Strong systems thinking — ability to connect customer journeys with internal processes and operational realities
    Background in consulting, retail, e-commerce, or large enterprise environments preferred
    Comfortable working in fast-paced, ambiguous environments and shaping direction from loosely defined problems

     

     

    Tools & Methods (Nice to Have)

    Journey mapping, service blueprinting, ecosystem mapping
    Facilitation frameworks (Design Thinking, co-creation, workshops)
    Tools like Miro, Figma, Adobe, PowerPoint/Keynote
    Research synthesis tools (e.g., Dovetail)

     

     

     

    The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $50.00 to $55.00/hr. Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

     

    Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

     

    Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

     

    For immediate consideration, please forward your resume to mpersons@synergishr.com

     

    If you require assistance or an accommodation in the application or employment process, please contact us at mpersons@synergishr.com.

     

    Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.

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