Field Engineer – Healthcare 
~4 Month Contract
Location:  Oklahoma City, OK
Onsite | Travel

Synergis’ client, a global leader delivering streamlined global support solutions on behalf of technical product manufacturers, has engaged us to build a large team of field engineers to perform upgrades on some of healthcare’s premier equipment.  The selected team members will provide Level II technical support including firmware updates on mission critical systems. Successful candidates will have: 

• Superior onsite customer services skills 
• Clear communication and skill to manage customer situations often under tight deadlines.
• Strong attention to detail and ability to follow highly detailed technical instruction sets.
• Disciplined self-direction & exceptional follow-through.
• An ability to “think on their feet” and adapt to changing technical and customer circumstances.

Field Engineer – Healthcare | Background and Scope 

• Performs firmware updates on multiple syringe infusion pumps in hospital environments throughout the Oklahoma City and surrounding areas
• Detailed documentation of activities and completion
• Executes updates in compliance with manufacturer provided training (training provided onsite at manufacturer’s offices in North Carolina) 
• Responsible for maintaining security and administrative control for services and systems.
• Tests & updates per provided instruction set.
• May perform maintenance and diagnostic tests 
• Reviews manufacturers’ specifications on connections and methods to locate problems.
• Updates progress using provided application as required by the case management process.  
• Performs other related duties as assigned. 

Field Engineer – Healthcare | Requirements

• Associates Degree or combination of education and experience, or tradeoff between all of them.
• 3 to 7+ years of related technical experience 
• Recent experience providing technical field support services (client facing) 
• Ability to follow detailed technical instruction sets.
• Ability to maintain a calm demeanor with tight deadlines.
• Exemplary technical and process troubleshooting skills.
  • Log gathering experience.
  • Understanding of remote troubleshooting techniques and tools
  • Case management experience 
• Support would include (but not limited to):
  • Installing and troubleshooting both hardware and software. 
• Technical aptitude paired with ability & desire to quickly learn new technologies.
• Ability to work with minimal guidance.
• Exceptional customer service skills. 
• Ability to analyze and diagnose problems and work independently to solve them.
• Knowledge of office automation products, Office 365 (Outlook & Excel, in particular).
• Dedication and focus on customer satisfaction and follow-through.
• Experience, judgment, and drive to plan, make decisions and accomplish goals.
• Organized with demonstrated ability to work independently, take initiative, and solve problems.
• Manage all internal & external interactions in a professional and courteous manner.

Field Technician – Healthcare | Preferred

• Previous experience providing technical support, onsite in a hospital environment is not required, but would be a huge plus!

Field Technician – Healthcare | Other:

• Demonstrate a legal ability to work within the United States via I9 verification.  
  • Ability to work for any US based company without sponsorship, now or anytime in the future.
• Position will require travel throughout the Oklahoma City and surrounding areas (up to 200 miles – overnight may be required)
  • Firmware update tasks will require work to be performed Monday through Friday, 8am to 5pm.
  • Travel will only be by automobile.  Mileage will be reimbursed for travel over 30 miles per leg of trip
• General office and hospital environment
• Must be able to sit or stand for long periods of time looking at a computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May go through vendor credentialing to access hospital locations.
• Local Oklahoma City area based candidates only

About Our Client 
Our client is a team that delivers streamlined global support solutions on behalf of technical product manufacturers.  They deliver innovative and quality-driven support solutions including onsite product repair and preventative maintenance, product deployment and installation and global service parts logistics. Since 2001, they have executed millions of world-class support interactions globally with localized field engineer and service parts logistics resources.

EOE Statement 
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. 
 

Disclosure:  The hourly pay range for this position is $25.00 to $30.00/hr. (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, and 401k.  * Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA).