Senior Systems Architect, Production Team Lead
Direct Hire
Remote 

Synergis’ client, the creator of a leading digital payments platform for the insurance industry, has engaged us is a search for a Senior Systems Architect, Production Team Lead to lead and manage a global team of talented software and quality assurance engineers.  

Senior Systems Architect, Production Team Lead | Background and Scope 

• Leads a global team of software engineers and quality engineers
• Engage with client teams to manage relationship and expectations
• Works in a consultative fashion to improve communication, teamwork, and alignment among teams inside and outside of the organization. 
• Understanding of overall architectural principles, frameworks, and standards. 
• Drive strategic technology initiatives, working with Product Managers, other Architects, Engineers, SMEs and our client’s broader organization. 
• Leads and collaborates with Production Support engineering teams to understand and monitor work queues for Continuous Improvement opportunities. 
• Leads design reviews and code reviews. 
• Establishes and documents engineering best practices while ensuring team adherence. 
• Develops technical performance architecture that solves most complex performance issues. 
• Serve as the lead for: 
  • Escalated events that create client disruption
  • Identification of root cause
  • Implementing associated preventative actions. 
• Collaborates with Infrastructure teams to ensure that all platform capabilities that are Critical to Quality are instrumented and measured. 
• Collaborate with: 
• Quality Assurance team to remediate testing gaps that may lead to defects escaping to production. 
  • Security team to ensure on-going PCI compliance of platforms. 
  • Vendor Partners to identify and drive the implementation of Continuous Improvement to enhance Reliability and Performance. 
• Analyzes and provides feedback on product strategy. 
• Provides input into long-range product requirements, standard methodologies, and operational guidelines, with focus on continuous improvement of platform reliability and serviceability. 
• Ensures that you are continuously raising the standard of engineering excellence.

Senior Systems Architect, Production Team Lead | Requirements

• Education: Bachelor Degree in Computer Science (Master Degree Preferred) 
• 15 years’ experience in the Information Technology arena, at least 3 years management or leadership experience in this field
• 5+ years managing production support teams (development & quality assurance)
• More than 10 years of software development experience (polyglot) 
• Experience with cloud native architecture. 
• Expert in or related experience with MySQL, PHP, C#, .NET Core, Azure, Java & Angular. 
• Expert in SugarCRM
• Proficiency in TDD, Domain Driven Architecture, CQRS, Design Patterns, and Clean and Secure Coding Standards. 
• Experience working as an architect in insure-tech or fin-tech space with demonstrated success at designing for high volume, scalability, and availability. 
• Previously involved with large scale implementations of Cloud Native Solutions, Containers, Microservices 
• Mastery in multiple programming languages and platforms 
• Excellent communication skills. 
• Ability to independently craft and deliver large complex projects 
• Experience with Agile development methodology (e.g., Scrum), Scaled frameworks desirable 
• Experience with international platform/product developer desirable (multilingual, multi-currency, data protection/privacy) desirable

Senior Systems Architect, Production Team Lead | Leadership Requirements

• Experience coaching team members to support their understanding of the architecture and aid in their technical development 
• Ability to work with other architects, principal architects, and Chief Security and Information Officers to shape the architectural vision and roadmap for the organization. 
• Ability to drive long-term design strategies that span multiple complex projects, deliver technical reports and performance presentations to customers and at industry events 
• Support and build an environment for transparent and open discussion of all issues 
• Inclusive work style to involve the right people, from your team and others, to resolve critical issues. 

Senior Systems Architect, Production Team Lead | Other:

• Ability to work for any US based company without sponsorship now or anytime in the future
• 100% remote position
• Position requires a “follow the sun” approach to production support and will require non-traditional hours in order to support critical activities related to the role.

About Our Client 
Our client – the leader in the digital payment network for the insurance industry, had a dedicated team of close to 800 experts focused on the insurance industry.  They are equipped to solve the most complex use cases for their clients.  Their mission is to help insurance companies thrive by providing cutting edge technology, placing customers at the epicenter of all transactions.  With established partnerships in the industry’s leading platforms, they maintain one of the largest networks of over 675,000 vendors and providers in the industry, setting the standard for digital insurance transactions.

EOE Statement 
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. 
 
For immediate consideration, please forward your resume to Rebecca Cook at rcook@synergishr.com
 
If you require assistance or accommodation in the application or employment process, please contact us at rcook@synergishr.com