PC Field Technician

Montgomery, AL

3 years

This position is responsible for providing excellence customer service and proactive technical expertise to facilitate the resolution of tier 3 hardware and software issues. They also need to assist with the installation of new equipment and operating systems, and upgrades to existing computer equipment. Furthermore, this individual will be working on miscellaneous request while working in a team environment to provide outstanding customer support. In this function, this position reports directly to the field IT supervisor.

What are the must-have skills?

• Must demonstrate “Our Values? behaviors of safety first, unquestionable trust, superior performance, and total commitment
• Must demonstrate the following behaviors: customer focus, teamwork, communication, problem-solving, adaptability, decision making, self-awareness, continuous learning and business acumen
• Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism
• Effective oral and written communications skills with the ability to convey complex technical issues in business terms
• Self-motivated with the ability to effectively manage multiple project responsibilities simultaneously
• Team-oriented with a strong work ethic
• Ability to work independently of direct supervision
• Technically adept with the ability to diagnose and resolve computer hardware issues
• Familiarity with and ability to resolve issues in the Windows 10 operating system
• Ability to lift 50 pounds

What are the nice to have skills?

• Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels
• Strategic thinker that can embrace, influence and lead change
• Stays abreast of new technologies and techniques in the market
• Must be flexible and able to change directions quickly and comfortably
• Understanding of a variety of hardware and display standards

What does the day to day look like?

Checking ticket queue & prioritizing work. Leaving office for field locations to perform break/fix and swap out off-lease computers. Some days will be dedicated to working tier 2 ticket review before routing to local resources for tier 3 response.

How will the contractor be using their technical skills?

Diagnosing hardware and software issues, working reviewing tickets and attempting to resolve remotely.

Is telecommuting an option? Yes. Approximately 25%.

Is travel required?

Yes. In a company vehicle around Montgomery and surrounding areas 

For immediate consideration, please contact Denise Wicks: Dwicks@SynergisIT.com  If you require assistance or an accommodation in the application process, please contact us at DWicks@SynergisIT.com.
 
Synergis ( www.synergishr.com ) serves the needs of leading technology firms, carefully matching talent to full-time, contract or project positions. Synergis recruiters have been a driving force of the tech space for over twenty-five years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.