Senior Product Designer / Service Designer

Trade Credit Experience Team

📍 Atlanta, GA preferred | Remote considered
📅 Long-term Contract
🕒 EST Hours Preferred

We’re looking for a Senior Product Designer / Service Designer to help shape the future of a rapidly growing Trade Credit experience organization. This role sits at the intersection of digital product design, operational workflows, and customer service experiences — helping improve how businesses apply for, manage, and service credit accounts.

This is an ideal opportunity for someone who enjoys solving complex, end-to-end workflow challenges across both digital interfaces and human processes. The team is specifically looking for someone with experience in financial services, lending, underwriting, servicing, collections, or other credit-related ecosystems.

What You’ll Be Doing

• Design and improve end-to-end customer journeys across Trade Credit experiences
• Map and optimize workflows spanning onboarding, servicing, billing, payments, and collections
• Partner with product, operations, support, and third-party vendors to improve customer experiences
• Create journey maps, service blueprints, workflow diagrams, and experience recommendations
• Identify friction points across both digital and human support experiences
• Contribute to UX execution work when needed, including:
  • Wireframes
  • Product flows
  • Support experiences
  • Email communications
  • Chatbot/support concepts
  • Customer-facing workflows
• Help modernize and scale experiences that originated as MVPs
• Bring industry perspective and recommendations around best practices within lending/credit ecosystems

What They’re Looking For

• 5+ years of Product Design, UX Design, CX, or Service Design experience
• Experience working within:
  • Financial services
  • Fintech
  • Lending
  • Mortgage
  • Commercial credit
  • Auto finance
  • Underwriting
  • Collections
  • Servicing ecosystems
• Strong systems thinking and workflow design experience
• Ability to think across both customer experiences and operational processes
• Experience with journey mapping and/or service blueprinting
• Comfortable working in ambiguity and helping shape evolving processes
• Experience designing enterprise or operational tooling is highly preferred
• Proficiency with Figma and modern UX workflows

Nice to Have

• Experience with onboarding/origination platforms
• Familiarity with collections or servicing experiences
• Experience designing support experiences or chatbot flows
• Enterprise B2B workflow experience
• Exposure to credit platforms or financial servicing tools

Team & Environment

This team is focused on solving high-impact business and customer experience challenges within a rapidly evolving Trade Credit space. The environment is highly collaborative and fast-moving, with a strong emphasis on service thinking, operational workflows, and improving end-to-end customer experiences.

While this role leans heavily toward service design and journey thinking, the ideal candidate is also comfortable rolling up their sleeves and contributing to executional UX work when needed.

Location

• Atlanta preferred
• Remote candidates considered
• Team primarily operates on EST hours

The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $65.00 to $70.00/hr.  Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
 
Synergis is proud to be an Equal Opportunity Employer.  We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
 
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
For immediate consideration, please forward your resume to mpersons@synergishr.com
 
If you require assistance or an accommodation in the application or employment process, please contact us at mpersons@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.