Area Manager

TITLE: Area Manager
LOCATION: Chicagoland, IL

Responsibilities:

• Oversee day-to-day operations with a focus on safety, customer service, and consistent service delivery.
• Monitor performance metrics, identify process improvements, and resolve operational issues impacting service levels.
• Provide regular, clear updates and insights to the Regional Manager.
• Fill in as a driver during employee absences or staffing shortages.
• Ensure accountability for safety standards across Site Managers and employees, including resolving maintenance-related issues.
• Oversee equipment readiness and site operations, including maintenance, rentals, and vendor-supported repairs.
• Build and maintain strong customer relationships by coordinating logistics, attending meetings, and aligning service delivery with expectations.
• Analyze P&L performance for a given POD, reporting insights to senior leadership.
• Lead and manage a team of Site and Assistant Area Managers to drive safe operations, strong customer service, and driver engagement.
• Provide end-to-end leadership across the employee lifecycle, including recruiting, hiring, onboarding, training, coaching, mentoring, and team development.
• Manage, develop, and supervise personnel to meet business needs efficiently.
• Train new and existing managers/drivers to maintain high performance, safety, and service standards.
• Foster communication, collaboration, diversity, inclusion, innovation, and a productive team environment.
• Promote a business partner and ownership mindset to the team to prioritize customer service excellence, adoption, and resilience to change and continuous improvement.

• 3+ years of progressive experience in logistics, transportation, 3PL, or supply chain operations, including 1+ years in a leadership or supervisory role.
• Bachelor's degree in Logistics, Supply Chain, Business, or related field is a plus.
• Basic computer skills (E-Plan and Geotab) and proficiency in Microsoft Office.
• Working knowledge of domestic carrier services, rules, and regulations.
• Understanding and prevention of critical safety issues.
• Demonstrated ability to analyze P&L performance.
• Willingness to devote hours necessary to complete tasks at hand.
• Must be flexible and adaptable to the ever-changing market and company objectives.
• Strong business acumen and entrepreneurial mindset.
• Solutions-oriented with leadership skills.
• Excellent verbal and written communication skills.
• Strong ethical and integrity principles.
• Ability to collaborate and work well in a fast-paced, dynamic team environment.
• Commitment to promoting diversity and inclusion.
   

• Experience in logistics, transportation, or supply chain operations.
• Leadership or supervisory experience.
• Knowledge of domestic carrier rules and regulations.
• Valid CDL license preferred
• Familiarity or willingness to learn AI/LLM and automation tools.
• Ability to analyze P&L performance.