UX Generalist
UX Generalist / Conversational AI UX Designer
Location: Remote – Must be located in Dallas, TX, Chicago, IL, Atlanta, GA, or Phoenix, AZ
Duration: Long-Term W2 Contract
Rate: $60–65/hr W2
We are seeking a UX Generalist / Conversational AI UX Designer to help shape next-generation AI-powered customer experiences across digital platforms. This role will focus on designing seamless conversational experiences, enhancing AI-driven customer interactions, and evolving intelligent assistant capabilities within a large-scale enterprise environment.
The ideal candidate has experience designing conversational interfaces, chatbot experiences, or AI-assisted workflows and is passionate about creating intuitive, human-centered interactions. This person should be comfortable collaborating cross-functionally with product managers, engineers, researchers, and data science teams while independently driving design initiatives from concept through execution.
Key Responsibilities:
• Design user-centered conversational experiences for AI-powered digital products and chatbot interfaces
• Create wireframes, interaction flows, prototypes, and high-fidelity designs that clearly communicate chatbot behavior and conversation patterns
• Collaborate with product managers, engineers, and data teams to define and evolve chatbot capabilities, skills, and AI-driven workflows
• Design conversational entry points, response patterns, escalation flows, and multi-step AI interactions across digital platforms
• Contribute to chatbot personality, tone, dialogue structure, and interaction strategy to improve usability and engagement
• Conduct user research and synthesize insights to improve conversational experiences and identify areas of friction
• Advocate for accessibility, usability, and customer-centric thinking throughout the product lifecycle
• Stay informed on emerging trends in conversational AI, NLP, LLMs, and intelligent assistant experiences
• Present design concepts and rationale clearly to cross-functional stakeholders and leadership
Required Qualifications:
• 3+ years of Product Design, UX Design, or Conversational Design experience
• Experience designing conversational interfaces, chatbot experiences, AI-assisted workflows, or interactive digital products
• Strong understanding of conversational UX principles, interaction design, and user-centered design methodologies
• Advanced proficiency in Figma and prototyping tools
• Experience creating user flows, conversation maps, wireframes, and interactive prototypes
• Strong portfolio showcasing conversational UI, AI-enabled products, or complex interaction design work
• Experience collaborating closely with product, engineering, and cross-functional stakeholders in Agile environments
• Ability to work independently, take ownership of projects, and proactively move work forward
• Strong communication and presentation skills
Preferred Qualifications:
• Experience working with AI-driven products, LLMs, NLP technologies, or intelligent assistant platforms
• Familiarity with chatbot architectures, conversational patterns, or AI orchestration workflows
• Understanding of machine learning concepts or AI technology ecosystems
• Experience designing enterprise-scale digital products or customer support experiences
• Background in UX research, usability testing, or conversational analytics
The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $60.00 to $65.00/hr. Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to mpersons@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at mpersons@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.